Outsourcing HR, real estate portfolio management, tax audits, etc is fairly common nowadays. This whitepaper discusses another function which, when outsourced, can bring greater efficiency and effectiveness to your business’s overall functioning–IT.
IT is one of the core functions of any business. There’s no aspect of a business that is untouched by IT. Outsourcing IT is a big decision and it is not surprising that many organizations choose to manage their IT in-house rather than relying on outsourcing. However, outsourcing your IT to a managed service provider offers numerous benefits.
Depending on your service level agreement with the MSP, you get access to an IT team 24/7 when you bring a managed service provider on board. With your in-house IT team there will be days when some of them may be on a vacation or an unexpected day off. You also probably cannot justify 24/7 internal IT support, even though your IT needs to run 24/7. All of these challenges can be avoided by signing up with an MSP, who will have a team that’s available when you need them, irrespective of what time or day of the week it is.
Having an MSP onboard helps make your business more agile and responsive to emergencies. For example, the COVID-19 pandemic brought about a world of change in how businesses operated. With lockdowns and shelter-in-place orders, WFH became the only option for many businesses. Organizations that had MSP partners were able to transition more quickly and do so smoothly, as MSPs were experts in enabling the remote workspace from the IT perspective.
Overall, when you have an MSP on your side, they will help you stay ahead of the curve. Irrespective of whether you have IT staff in-house or not, your managed services provider can add a lot of value to you on the IT front.