IT & Network Security Services Dallas

Our skilled and certified engineers are always available and have the full support team who make sure their network is available to use when they are needed. With our IT consulting and managed network security services, we offer the “biggest bang for your buck” in DFW area and north Texas.

Main Services

Managed IT & Network Support Services in Dallas

Ergon has designed its Managed IT Support and Managed Network Service offerings around the needs of the clients in the DFW area and north Texas. Our Microsoft-certified engineering teams provide 24 hour support, 7 days a week, and 365 days a year – no automated help desk and no offshore call center. Real IT help when you need it; on-site, remotely or over the phone.

Managed Network Support

Ergon’s managed network support services program provides clients with 24x7x365 network monitoring, maintenance and support services. These include server monitoring with alerts any time server operations fall outside of predetermined performance parameters, regularly scheduled maintenance visits, around-the-clock, availability of Ergon Senior IT Engineers for issues or problems, Quarterly Technology Reviews to assess the durability and reliability of data and voice platforms on a regularly scheduled basis, technical consulting, unlimited on-site, telephone and outsourced remote support assistance whenever needed, and much more.

Network Security Services

Ergon offers managed network security support, consulting, auditing and reporting, as well as services for hardening your IT network to ensure that your clients’ data and voice infrastructure are as secure and hacker-resistant as humanly possible. Ergon also provides network IT security compliance services for industry or regulatory purposes, such as HIPAA, PCI, DoD, and others.

Network Audits and Technology Assessments

Ergon provides comprehensive consulting and outsourced network audits, including hardware and software assets, and detailed information technology assessments along with recommended upgrades, updates, and so on. Ergon’s expert Senior IT Engineers will perform an exhaustive analysis of voice and data platforms, network security, data storage and more, to afford the client a detailed understanding of the state of their IT network platforms and the steps needed, if any, to bring the client’s IT technology up to the level needed by the client.

Backup & Disaster Recovery Services

Ergon offers custom IT disaster recovery/business continuity plans and testing for clients. These plans can include managed remote data backup and recovery, automatic fail-over to a secure, remote data center in the event of a disaster or catastrophe, or hot sites to provide uninterrupted program, data and voice capabilities if required or desired. In addition, these plans include periodic testing and drills to ensure that, in the event of an actual IT disaster, all network systems and personnel can and will operate as planned.

Telephony & Unified Communications Consulting

Ergon offers a wide range of managed voice solutions, from small premises-based VoIP telephone systems to sophisticated unified communications platforms for call-center environments with thousands of users. These VoIP platforms can be hosted in clients’ offices or in remote, secure data centers, and are individually designed to suit the communications needs of each client after careful consultation and understanding of their unique business needs.

Hosted Technologies

Managed IT hardware support: Ergon provides outsourced data and voice services to clients from secure, SSAE16-compliant data centers for those clients who wish to have their programs and data hosted externally. Ergon can also provide data replication services to remote data centers for disaster recovery for compliance purposes whenever needed or desired. These hosted capabilities are particularly useful in cases where clients do not wish to make a substantial capital investment in IT hardware equipment and software, or elect to have their essential applications, telephony or unified communications platform hosted by a national provider.

Virtual CIO / CTO Consulting

An integral part of every Ergon service program is the Virtual CIO/CTO Service. This services provides an Ergon client with the opportunity to consult, question and involve Ergon’s expert IT personnel in every technology related discussion and decision. This Part-time Virtual CIO Consulting Service is available upon request.

From routine desktop support, to managing your entire technology infrastructure, no matter what your managed services needs are, the IT experts at Ergon Consulting have you covered.